Terms and Conditions

BOOKING WE CALL IT DANCE WEEKENDER 

To purchase tickets please book online via our Website wecallitdance.com 

If any of your party has restricted mobility or access requirements – see ‘Guests with special needs’ section. 

 

Booking Policy: 

We Call it Dance Weekender 

No one under the age of 18 will be allowed onto the resort, proof of age will be required upon arrival at resort. All guests will be required to check-in with photo ID, this should take the form of a passport or driving licence. Anyone without photo identification will not be issued with a wristband and will be refused entry to our venues. We reserve the right to refuse to serve guests alcohol without identification who look under 21 years of age. We Call it Dance Weekenders are just for adults 18+ and feature themed entertainment. 

By submitting a booking, you are confirming that no member of your party has a criminal record, has entry on a criminal register or any record of any order indicating anti-social behaviour, violence, abuse, public disorder or  criminal  damage  or  any other form of anti-social behaviour detrimental or potentially detrimental to third parties enjoyment of the resort facilities by other site users. If it comes to the attention of We Call it Dance that this term has been breached, we reserve the right, in its absolute discretion to cancel your booking. 

A contract will come into existence between you and We Call it Dance when: 

• We inform you by email that your booking is confirmed
• We accept your deposit payment by issuing written/emailed confirmation of your booking

The contract binds you and all members of your party. The contract lasts until you and your party leave the resort. It is your responsibility to ensure that all members of your party accept the terms and conditions of reservation and the provisions contained in ‘Terms and Conditions’. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking. You remain the lead guest and contact point for the booking;  you  must attend the break booked. 

 

All part of the price: 

Where referenced, ‘all part of the price’  means  they  are included within the cost of the break. 

Your reservation confirmed: 

Your booking will only be confirmed once the deposit has been paid. When you receive your confirmation of booking, please email our Customer Care team on GuestDetails@wecallitdance.com if any of the details contained in it are incorrect. 

 

Late bookings: 

For any breaks booked within 70 days of the start date of a We Call it Dance Weekender break, full payment is required. 

If the break  is  booked  within  7 days,  payment  will  need to be made by credit or debit card at https://wecallitdance.com and the same card must  be  presented, along with a form of photo identification before room cards can be issued on arrival at resort. 

 

Group bookings: 

Members of the same family and/or friends who are previously known to each other, or travelling together, or reside at the same address, will be considered as a group  for  the  purposes  of these terms, irrespective of whether separate bookings  have been made. 

We Call it Dance is committed to ensuring a safe and secure environment for all its guests. The lead booker for any group booking will be required to agree to and sign a code of conduct on the behalf of the group and to provide credit card details, as security, in the event of any damage caused as a condition of entry. 

 

Children on the booking: 

We Call it Dance Weekenders breaks are for adults only over the age of 18 years. Children will not be accepted on to the booking or allowed onto resort at any time during this break type. 

 

Pets: 

Caravan Owners who wish to bring their pet dog or cat should contact Skegness Resort to make arrangements. Dogs and cats are restricted to the Caravan Owners section and are not allowed in the main resort. Ask your resort which dog breeds are not permitted. We reserve the right to refuse any animal considered dangerous. 

 We are delighted to welcome accredited guide dogs, emotional support animals, and assistance animals. To ensure the comfort and safety of all our guests, our team and your animal, we may kindly ask for a little more information about the specific training your animal has completed. This helps us make sure we can provide the best possible care during your stay. But we do ask that you let us know before your break commences. Our Specialist team can support you with any questions or queries you may have about the facilities and appropriate accommodation that will suit you and your animal’s needs. This does mean we can’t guarantee that we’ve never had any dogs in our accommodation. 

 

BEFORE YOU ARRIVE 

The ways that you can let us know this information are: 

•  Complete Guest information Form send to you via email
• Email us: guestdetails@wecallitdance.com
•  Or for party sizes of 20 guests or more please email GuestDetails@wecallitdance.com  
• In addition, you can also log on to your ‘We Call it Dance’ account and update your information.

Failure to update us with the  information  required  prior  to your break, will lead to your contract with us being cancelled. (Please see Identification & Data protection). 

You also need to make sure everyone in your group has photo ID with them (passport or photo driving licence). All guests are required to check-in with photo identification, anyone without ID will not be issued with a wristband and will need to leave resort. 

  

Arrival and Departure Times
Entry on to our resorts on the day of arrival is from 2pm, whilst you may enter the resort from 2pm and collect your welcome packs and room key passes, access to your room may vary dependant on the accommodation type that you have booked as follows: 

 

Skegness 

• Standard Rooms and Apartments, and Comfort Rooms and Apartments: 4-5pm 

• Gold and Comfort Plus Apartments: 4pm 

• Premier Members: 4pm 

  

Key passes will not activate until the times specified above on the day of arrival. However, you may use all other facilities on your arrival day before check-in. Please bring your booking confirmation reference number; this can be quoted rather than showing the full document. Fully paid accommodation will be held until 8am on the day following the date your break was due to commence.  

On your departure day, you MUST vacate your accommodation by 10am and return your keys to the main resort exit. Whilst you are welcome to use the resort facilities until 11am no extensions will be agreed to your departure times. We must ask you to ensure that you have left our resort by 11am. 

 

Important information and updates 

Important information, updates about your break and our entertainment guides will be where possible published and available for you to view on line prior to your break. We would ask that you check your emails and our website in the lead up to your break. In addition when arriving at our resort we will show you what activities and timings are available within your welcome pack. To avoid disappointment we would recommend pre-booking your activities where possible. 

  

Behaviour and compliance: 

To ensure that a safe and secure environment is provided for all of our guests and team, we ask that you please show consideration to others and treat people and our facilities with respect at all times. 

Offensive , illegal, or any form of anti social behaviour including excessive noise will not be tolerated. If guests fail to comply with these rules at any point throughout their contract it will be terminated. They and their party will have their booking cancelled prior to arrival and or during their stay whilst  on resort, without refund. 

These are standards that we expect from our guests from the moment they contact us, throughout their break and during any post-break communications.  

Contracts will also be terminated if Butlin’s has a reasonable suspicion that any guest has committed, or intends to commit any of the above. 

  

Wristbands: 

One of our safety measures is a wristband policy. These are issued to guests individually at check-in once photo identification has been provided. It is your responsibility to ensure that you look after and wear your wristband at all times whilst on resort.  

Guests without wristbands will be refused entry to venues and may be required to leave the resort without a refund. Should you lose your wristband, please contact Guest Services team – there is a charge for replacements issued. 

  

VIP Pass: 

Your VIP wristband must be worn at all times to gain entry into VIP sections of the venues. In accordance with our resort safety guidelines, if our venues are busy, you may be asked to wait (even with queue jump) before gaining access. 

Please note, access to VIP areas and seating is subject to capacity availability.
  

Fancy Dress Guidelines: 

From Smurfs to celebrities, traffic cones to Barbie and Ken, we’ve seen it all… or have we? We whole-heartedly encourage fancy dress on We Call it Dance weekenders.  

  

The Dress Code:
Any party you go to will most likely have a dress code, and it’s the same for We Call it Dance. We want all our guests to have a brilliant time in a safe and secure environment so, to ensure fancy dress costumes enhance the Weekender experience and don’t cause offence, the following guide has been designed to help you avoid any awkward wardrobe malfunctions. 
 
Anyone arriving to any venue or walking around our resort wearing anything deemed inappropriate will be asked to return to their accommodation. Refusal to do so will result in you and your party being asked to leave resort, with no refunds given.
 
Any complaints received about behaviour or offensive dress enroute to, or departure from, one of our resorts may also result in you and your party being refused entry with no refunds given. In addition, we reserve the right to refuse you or your party from booking a We Call it Dance break again in the future.
 
Inappropriate dress: 

• Avoid anything that can be seen as racially or sexually offensive. 

• Avoid anything that features bad language or genitalia. This includes clothing and inflatables. 

• Don’t dress up as/celebrate someone who has committed a criminal act. 

• Don’t use the Butlin’s logo/brand or uniform (including reference to security/safety team) on your outfits or T-shirts. 

• Cowboys, leave your pistols at home! Don’t ‘accessorise’ with any weapon props, including, but not limited to: axes, knives, claws, scissors, whips, or guns. This includes inflatables. 

If in doubt, please contact the We Call it Dance Customer Care Team via email: CustomerSupport@wecallitdance.com  

  

IDENTIFICATION REQUIREMENTS & DATA PROTECTION 

All guests travelling to our resorts aged 18 or over are required to provide identification on arrival. The only accepted forms of Identification are a photographic driver’s licence, passport (provisional licenses are also accepted) or PASS card. Failure to provide identification (as specified above), if asked will lead to refusal of entry to our resorts. 

Anyone without ID will not be issued with a wristband and will need to leave resort. If you want to find out more about how to get a PASS card before you arrive, please visit https://www.pass-scheme.org.uk 

In addition, for every guest on the booking we must have the full name, date of birth, full postal address including post code, contact telephone number and with your consent, an email address so that we can keep all parties informed of our pre-arrival guides, this is inclusive of up to date entertainment information about your break and future offers.  

The above information is also required to ensure we know the identity of all guests ensuring that we help to provide an environment that is safe and secure for all. 

This information MUST be provided at the time of booking. If this information is not provided by this date, we reserve the right to cancel your contract with We Call it Dance. Deposits are NON refundable. 

• All guests that are resident in the UK MUST appear on the Electoral Roll. 

• All other guests MUST provide proof of their residential address with photographic ID, in the form of a passport, driving licence or PASS card. 

We will make checks to ensure that our guests are registered on the electoral roll and where not located we reserve the right to cancel your booking until you are able to confirm this. 

Only the guests listed on the confirmation of booking may occupy the accommodation. If any other person/persons are found in occupation, We Call it Dance will terminate the contract, the guests and unauthorised persons will be asked to leave the resort immediately, and refunds will not be given. 

  

Use of Your Personal Information: 

Optimum AME Ltd is notified (registered) as a data controller under the Data Protection Act 1998. The Data Protection Act puts obligations on users of personal information and lays down principles for its use. Information has to be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide. 

Optimum AME Ltd will use the personal information that you provide to us to process your booking and book your holiday. 

You must inform other members in your party of the information about them that you are providing to us, and what we will use it for. For the purposes of data protection you, the lead guest, are acting as the representative of all members of your party. You may choose to provide us with information about your health or the health of members in your party so we can assist you with any disability needs. This information will only be used for the purpose(s) for which you provide it to us. Please note that we can only discuss/amend a booking with the lead guest. We will correspond in all matters relating to the booking or group with the lead guest who acts as representative for all members of the group. Optimum AME Ltd and carefully selected third parties will also use your information for internal market research and records purposes. This information may be shared with other companies within the Optimum AME Ltd Group. 

 

We will also use your information to contact you about other holidays or services brought to you by Optimum AME Ltd or our carefully selected trading partners. If you do not wish to receive such information please contact the Data Protection Officer, Optimum AME Ltd, 101 New Cavendish Street, 1st Floor South, London W1W 6XH . In addition we may monitor and record telephone calls made to our Call Centres for quality control and team training purposes. 

 

PAYMENT OPTIONS 

Paying for your break: 

The easiest way to pay for your holiday is by debit or credit card via our ticketing platform at wecallitdance.com . We accept the following: Delta, Maestro, MasterCard, Visa Debit, Visa Credit, American Express.  

Our preferred method of payment is by Debit Cards. However, we do accept MasterCard and Visa for both the deposit and the full balance payment.  

At the time of booking we will require: 

• Card number 

• The last three digits of your security code 

• Expiry date 

• Cardholder’s name and address if different from lead name 

• For online payments additional verification will be required 

Our current charge for card transactions is 0%, however this is subject to change. 

If you book your break within 21 days of the start date, the lead guest will need to make payment with a card in their name only. This card with photo ID must be presented at the time of check in at resort. 

  

Automated Payments: 

If you opt to pay via our easy automated payment method, you will be agreeing to the following terms and conditions. 

A lower deposit has been agreed at the time of booking, as you have agreed to make the calculated scheduled payments on a date each month selected by you over the remaining time before your arrival date. Failure to make the monthly payments to cover the standard deposit amount that will be collected via the card details that you provided at the time of booking will result in your break being cancelled. 

Please note that the minimum deposit will be collected/ required if the booking is cancelled before the standard minimum payment is reached through your agreed payment plan. 

  

We Call it Dance

Standard Deposits: £TBA pp

Auto Pay Deposits: £TBA pp

Full balance due 70 days before weekend start date

  

We will notify you via email if there is a problem with your payment and give you 7 days to bring your booking up to date with the required payment. If you have made enough payments to take you above the standard deposit agreement, we will contact you to advise you that we are removing you from the automated payment scheme.

You can request to remove the automated payments from your booking at any time, you will be required to ensure that the standard full deposit amount has been paid before we can remove them.

Where two or more monthly payments have been missed and the standard deposit amount has not been met, it will result in your booking being at risk of cancellation. with no refund issued.  

If your break is cancelled, should you wish to re-book your break at a later stage, you will not qualify for any previous offers and will need to rebook at the current pricing as at the date of your new booking request. 

  

The date the remainder of your balance is due can be found on your booking confirmation, it can also be found on the web site under your ‘My account’ profile.  

 

Please note that balance reminders will not be sent, if your booking is not paid on time it may be cancelled. For bookings made within these time scales FULL payment will be required. 

 

CANCELLATIONS AND AMENDMENTS TO YOUR BOOKING 

Resale of a We Call it Dance break: 

You are not allowed to resell our breaks.  

  

Resale of a We Call it Dance wristband: 

You are not allowed to resell our wristbands. Anyone found to be offering the resale of wristbands prior or during the break will lead to the booking being cancelled for both the individual involved and anyone associated to the booking, if identified whilst on resort you will be asked to leave, with no offer of a refund for any time missed on resort. Wristbands can only be used by those that have purchased them and cannot be shared or gifted to others. 

  

If you need to amend your booking: 

If you wish to add additional guests or upgrade your accommodation then charges will apply dependant on the break type and size of the accommodation you are in. 

Changes to the Lead Guests name can be requested, however, we can only accept a request under the following circumstances: 

• The request to change a Lead Guest detail can only be made if all of the names & addresses were given and confirmed at the date and time the original booking was made, via any booking channel. 

• A £30 admin charge is applicable. 

• The Lead guest’s name can only be replaced by a name of an alternative guest that was named on the booking at the date and time the original booking was made. Note: If another guest was added or replaced later, they do not qualify for this request and will not be able to take the place of the Lead Guest. 

• The changes will need to be requested by you (the Lead Guest) and contact from the replacement guest will also be required to confirm they are happy with the amendment. 

• If you are the original Lead Guest being removed from the booking, it will be considered part of our cancellation terms, and no refund will be given. 

• The replacement guest must be over the age of 18 and not named on another booking for the same break. 

• If the booking is being amended to remove the Lead Guest leaving one single traveller, this would breach our booking terms and conditions and the break will be cancelled unless linked to another booking on the same break. 

• We will only accept one Lead Guest name change per booking. 

• Name changes can only take place up to 4pm the day before your break start date. 

 

Please note that all requests to change your booking must be sent by email to GuestDetails@wecalliotdance.com by you (the lead guest) or your booking agent only. The request(s) should be made as soon as possible. We will correspond in all matters relating to the booking or party with you or your booking agent only. You act as a representative for all members of your party. 

  

Date changes: 

If you wish to change the date of your We Call it Dance break, you will be charged an amendment fee of £20 per booking, subject to availability. You will also incur additional charges if the cost of your break rises. The new break price will be based on the price the break would have been at the original time of booking. It should be noted that we cannot change dates from one calendar year to the next. 

If you wish to change your booking, please contact the Customer Care team via email GuestDetails@wecallitdance.com . Requests must be send via email by the lead name on the booking. Date changes are not allowed for bookings where the holiday starts in less than 70 days. Changes made within 70 days of the start of a We Call it Dance break, are treated as a cancellation and subject to cancellation charges (see ‘If you cancel your booking’). 

  

If you cancel your booking: 

As soon as you know that you need to  cancel,  contact the Customer Care team via email to GuestDetails@wecallitdance.com  Cancellation charges are calculated from the date we receive your verbal instructions to our Customer Care team. 

  

Cancellation charges: 

70 days or more before you start your weekender: Deposit. 

Within 70 days: Full Loss. 

 Deposit  payments  are  non-refundable and non-transferable in all circumstances. Any refunds due can only be made by the original payment method. If you have not arrived by 8am on the morning after your break was due to commence, or contacted the resort to confirm your arrival, we will assume that the break is cancelled and the total cost and the insurance premium will be forfeited. 

Any refunds given in respect  to  payments  made  by  credit/ debit card will be repaid to the same card. Payments made with vouchers or credit notes will not be refunded. 

  

If we change or cancel your booking: 

We aim to provide all the services, facilities and entertainment as described on our website. Should it be necessary for us to make a major change to your booking, or, in exceptional circumstances, to cancel your booking, we will try to advise you as soon as possible and provide the following options: 

• A replacement We Call it Dance event comparable to the one booked 

• A replacement We Call it Dance event together with the difference in price between the replacement holiday and the holiday booked 

• A full refund 

In addition to the above and provided it does not arise from circumstances beyond our control, we will also pay you compensation for any provable loss. 

  

Minor alterations: 

Alterations such as the withdrawal of certain amenities, facilities, activities and entertainment, may be made by We Call it Dance for reasons beyond our control. 

  

Unexpected changes & closures:  

We Call it Dance will endeavour to ensure that as many rides and attractions as possible are available for your enjoyment. We may however, without prior notice and without refund or compensation, change the operating hours of the resort, close or cancel any ride or attraction due to inclement weather, technical reasons or circumstances beyond our control. 

 

Talent & Entertainment Schedule 

We Call it Dance Weekender will make every reasonable effort to deliver all talent, performances, and entertainment as advertised in pre-event promotions and sonsite timetables. However, all talent line-ups, scheduled performances, and venue arrangements are subject to change without prior notice due to circumstances beyond our control. We reserve the right to make such changes at our discretion, and no refunds or compensation will be provided in the event of these alterations. 

  

Limitations of liability: 

We Call it Dance accepts responsibility for those arrangements that are within its control but cannot accept liability for any injury, loss or damage by you or any member of your party unless one of the following applies: 

• There was wilful default by us, our employees or agents, or 

• Death or personal injury was caused by the negligence of the resort, our employees or agents. 

For all claims  other  than  death  or  personal  injury  which result from the  non-performance  or  improper  performance of our contract, we will pay reasonable compensation in all circumstances. Please  notify  any  shortcomings  or  complaints to the Guest Services team at your resort immediately so that they can be remedied. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate. 

  

Cutting your break short: 

We hope you’ll have such a great time with us that you don’t want to leave. But if you do end up going home early, we won’t offer you a refund. 

 

GUESTS WITH A DISABILITY 

At We Call it Dance, we’re all about inclusivity. Whether you’re someone with restricted mobility, a disability, or any special care requirements. We aim to ensure that our services are as accessible as reasonably possible, so it is important that we are fully appraised of any needs, requirements and conditions prior to any booking being concluded.  

If you have any questions or concerns about accessibility or getting around our accommodations and venues, just give one of our Specialist Advisors an email on CustomerSupport@wecallitdance.com and we will arrange a call from one the onsite team to assist you. They’re available Monday to Sunday, 9am to 6pm, and they’re more than happy to help. If your circumstances change before or during your break, that’s ok, just keep us in the loop. We’re here to make sure your We Call it Dance experience is as enjoyable and as stress-free as possible. 

We Call it Dance has a limited number of fully adapted accommodation units, which may be suitable for guests with disabilities.  In order for us to provide you with full information of what is available on resort and to discuss your specific requirements and needs, email our specially trained coordinators on CustomerSupport@wecallitdance.com . 

When a booking is made, a special needs information form is sent to the guest with the holiday confirmation and it is a requirement of the booking that this form is completed and returned in advance of the holiday to the resort that you are attending. 

  

The details we require are: 

• The number of disabled guests and carers in your party. A ratio of one carer to one guest may be required. 

• Advice of any special needs these guests may require 

• The number of and sizes of wheelchairs being brought to the resort 

• The number and sizes of hoists being brought to the resort 

• The numbers of and width of any scooters being brought to the resort 

• Details of any prescribed medication 

We wish to ensure that we can provide the right accommodation and service, and require these details to meet your expectations. 

  

Dialysis facilities close to resorts: 

For dialysis treatment while on holiday in Skegness: contact Beacon Medical Practice on 01754 897000. 

  

Royal National Institute for the Deaf – Type talk: 

We welcome enquiries from RNID Typetalk, the national telephone relay service for the deaf, deafened, hard of hearing, deaf-blind and speech-impaired people. For further information on this service, contact by telephone 0800 7311 888, Textphone 0800 500 888, 

or email: helpline@mid-typetalk.org.uk. 

Website: www.mid-typetalk.org.uk 

 

ACCOMMODATION 

Please treat your accommodation with care and respect. It will be inspected by our accommodation and housekeeping team at the end of your stay with us and, if your accommodation has been damaged by you or someone in your party during your stay, we will enforce our right to recover the cost of repair, maintenance, and any additional cleaning required.  It remains the responsibility of the Lead Guest to ensure that all members of the party adhere to our terms and will remain liable for any post-break invoice due to damages. 

We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, in the event of an emergency, or to carry out maintenance work or housekeeping duties. Any damage to your accommodation could result in your booking being cancelled, with no refund. 

  

Pre-authorised deposit on arrival 

We reserve the right to charge you during or after your stay for any loss or damage to our property. A pre-authorisation for payment may be requested upon your arrival at resort prior to check in for £100 per booking. For multi-unit bookings we will ask for a pre authorisation payment per unit of accommodation, this may be taken from additional guest cards if nominated as the  lead  guest  in  that  accommodation.  For  group  bookings of 19+, you will be asked to give us the lead accommodation guests names before your arrival on resort. This will be made via your debit or credit card. Your card will not be debited unless damages to your accommodation or that of our property are caused. The authorisation from your bank will last for up to 7 days and will impact the availability or access to the amount of funds authorised by your Bank or Building Society. 

We reserve the right to enter accommodation at any time and for any reason, to ensure the safety and wellbeing of all of our guests. We Call it Dance reserves the right to require that any guest be interviewed by us, on the premises, to enable us to look into instances of damage or nuisance to Resort property or guests. Any person who refuses to comply,  without  a  reasonable excuse, will be treated as having terminated their contract. They and their party will then be asked to leave the resort immediately  and  refunds will not be given. We reserve the right of entry to our resorts, and the right to refuse entry to our resorts without notice. Guests are advised not to bring electrical appliances to any resort, If they do so, they use the equipment at their own risk. 

  

IF YOU NEED TO MAKE A COMPLAINT 

Even though we will do all we can to give you a fantastic break, things do sometimes go wrong. 

Here is what to do if you need to complain:  

1. If you are on resort and have any concerns, please contact the Guest Services Team, who will endeavour to help you immediately so that you can enjoy the rest of your stay. Their details can be found within your welcome pack and the ‘Out of Hours’ contact number can be found on the back of your key card. If we know of your concerns, we would love the opportunity to try and put things right for you.  

1. If your break is over and you are still unhappy, please write to us within 7 days of your break ending.  

You can do this by  emailing us direct at feedback@wecallitdance.com or writing to: Event Director at Optimum AME Ltd, 101 New Cavendish Street, 1st Floor South, London W1W 6XH 

The email or letter must be from the Lead Guest, as you are the person we made this agreement with. We will request Lead Guest permission, if we receive a complaint from another member of your party.  

Please include your Booking Reference number on your email or letter, along with any supporting documentation that you think will help us deal with your complaint.  

Once received, we will send you an acknowledgment and aim to resolve your complaint within 14 days.

If you do not give us the opportunity to resolve the problem locally, by reporting it whilst on resort, we may not be able to deal positively with any feedback on your return. Claims may be rejected if we have not been given the opportunity to put matters right or investigate your concerns. 

Please note, we are unable to carry out a full investigation into any complaint received after 28 days, due to changes that are made at the resorts. 

 

LOST PROPERTY 

Who do I contact if I’ve left something on resort?
Have you left something behind with us on resort? Not to worry, we’ll be more than happy to help try to locate and safely return your property to you. Within your email to our team, please include the below: 

• Full description of what you have lost and where 

• Your full name 

• Booking Reference number (this can be found on your holiday confirmation) 

• Where you were staying whilst on resort 

• Telephone number we can reach you on 

Contact details: 

• SkegnessLostproperty@butlins.com 

We do our very best to reunite our guests with any lost property. Providing us with the above information will help us in reuniting the item(s) to you. Please note that we will only contact you if we have found the item(s). We keep our lost property for 10 days after your break, after which it is either disposed of or donated to raise funds for our chosen charity, Great Ormond Street Hospital. 

 

SMOKING POLICY 

We have a strict ‘No Smoking’ policy (which includes vaporisers, e-cigarettes, and tobacco) in our accommodation and public buildings.  Our outdoor smoking areas are clearly signposted. If your room smells of smoke, a minimum charge of £75 will apply for the additional cleaning required. 

It remains the responsibility of the Lead Guest to ensure that all members of the party adhere to our terms and will remain liable for any post-break invoice covering any additional cleaning charge. 

 

GENERAL INFORMATION 

Personal Belongings 

We take all reasonable steps to safeguard our premises and hope you will have no cause for concern during your break, but guests remain responsible for looking after their own belongings. Please remember to secure any vehicles or bicycles and try not to leave any valuable items on display. If you are bringing anything valuable on your break you should check it is adequately covered by your insurance. We cannot accept any liability for loss or damage to your belongings. 

  

Health and Safety 

For the safety and well-being of our guests, not all facilities are available to everyone and height restrictions do apply on all our rides and activities. 

  

Splash  

In Splash, only competent swimmers may use certain flume rides. Please be aware that loose items, including goggles, cannot be worn on the flumes. The pool opening and closing times are subject to change. 

  

Fairground 

Restrictions and additional charges may apply on certain rides and other facilities. To meet certification requirements and maintain our ongoing improvement policy, all our funfair rides are regularly inspected and maintained   by   specialist engineers. The fairground opening and closing times are subject to change and may be closed at certain times for work to be carried out, please check with your resort. Rides  are subject to weather conditions. 

The Resort actively works within the Health and Safety Executive’s Code of Safe Practice HS G 175 Fairgrounds and Amusement Parks, which states that operators should ‘take reasonably practicable measures to identify and exclude any individuals who cannot ride safely’. The code specifically includes persons who ‘have a physical injury or other condition’  that  impairs their  ability  to  use  the  ride  safely. Ride attendants assess guests according to these recommendations. Unfortunately, this  may  present  limitations to some disabled  guests;  those,  for  example,  who  cannot brace or support themselves in the seat of a given ride. 

  

Contagious Diseases and Illness 

Should We Call it Dance become aware, or have reasonable grounds for suspicion, that a guest has contracted a contagious disease or illness that has the potential to infect a large number of people quickly; they and their party will be required to leave the resort. If this is not possible, then restrictions will be placed upon their activities and movements in order to prevent the disease or illness being transmitted to other guests. We are unable to offer any refund in such circumstances and strongly recommend that guests obtain suitable insurance prior to travel to cover any such eventuality. 

  

Venue Capacities 

The Resort venues are subject to maximum capacities set by the local fire officer, and as such entrance to venues is not guaranteed. As our venues are popular seating cannot be guaranteed or reserved. 

  

Filming and Photography 

Due to the popularity of We Call it Dance, we get requests from TV and other companies to film/photograph on resort, many of which we accommodate. We also take our own promotional films and photographs on the resorts throughout the year. 

Please be aware that photographic shoots   and/or   filming may be in progress during  your  break,  and  ensure  that  you are aware of the positioning of cameras at all times. We do not accept responsibility if, contrary  to  your  wishes,  you appear on film or in photographs. Please be aware that some entertainment shows use strobe lighting.  The  availability  of some outdoor facilities and entertainment may be affected by adverse weather conditions. 

  

Free Activities 

We want to ensure that you enjoy all the activities we have on offer throughout your break. When booking free activities in advance, we ask that you only book one activity per person – this is to ensure where possible, that everyone on resort gets to try as many of our unique activities as possible. If you would like the opportunity to take part in the same activity on more than one occasion, please look for further availability nearer the date and time of the event. Multiple bookings from the same guests may be declined entry on the day, dependant on demand. 

  

The Accuracy of our Website 

We do our best to make sure that our website is accurate, and the photos, layout plan, artists’ impressions and so on are there to give an impression of what it’s like at Butlins Skegness. So please don’t take them as 100% Accurate. Accommodation décor, size and layout may also vary. Not all accommodation is identical to the pictures shown on the website. Pictures featured are a typical representation. Not all caravan accommodation is identical to the pictures shown, also no caravan accommodation is ground level. 

 

VIP PASS / UPGRADES 

• VIP Pass is available on selected We Call it Dance Events and is subject to availability.
  Seating is available at Skegness. Guaranteed seating is not available and is on a first come first served basis.  

• All party members must be wearing their wristband to receive VIP benefits. 

• Due to unforeseen circumstances beyond our control, we reserve the right to remove contents from the VIP Pass
    

The VIP Pass can be added to your booking during the checkout process, or in My Account if you have already booked your break. Availability is limited, so book now to avoid disappointment. You’ll be required to wear a wristband throughout your break to let the team know you’re a VIP! 

 

ALCOHOL AND DRUGS POLICY 

For the safety, well-being and enjoyment of all of our guests, we do not allow guests to bring excessive quantities of alcohol onto our resort. We are committed to responsible drinking and will confiscate any excessive alcohol at the resort entrance or from your accommodation during your break and give it back to you at the end of the weekend. You may bring up to 12 x 440ml cans of lager, beer or cider or 6L of lager or cider in plastic bottles or a 3L box of wine per person or one (maximum 700ml) bottle of spirit per person. 

You may bring this with you on arrival to the weekend only; there is no  re-entry  with  alcohol.  Where  repeated  attempts to breach this condition are made, We reserve the right to terminate the contract without notice and without refund of monies paid.  Please  be  aware  that  for  licensing  reasons only drinks bought in  our  venue  bars  may  be  consumed  in our venues. Also, you cannot take drinks from one venue to another. 

We have a zero tolerance policy on drugs. Anyone found taking illegal drugs or any other illegal  substance  will  be  asked  to leave our resort and will not receive a refund for any part of their break. 

  

KEEPING YOU SAFE AND HEALTHY 

Our venues are subject to maximum capacities set by the local fire officer and, as such, entrance to venues is not guaranteed. Because our venues are so popular, seating cannot be guaranteed or reserved. Please be aware that some entertainment shows use strobe lighting 

We want you to have fun at the resort, but we need to ensure that we keep you safe. For that reason, we do not permit owners or guests to fly drones, use scooters or Electric scooters anywhere on our resorts.  Similarly, in line with legislation and in accordance with health and safety advice, we only permit the use of segways, hoverboards or balance boards if they are part of an organised, on-resort activity. Please note: If any guest is found using the equipment listed above, your break is at risk of cancellation, if asked to leave our resort you will not be refunded for the time lost on your stay with us.  

  

Terms and Conditions 

Jeff20 and Freddy20 code gives £20 off per booking, for new bookings made between 07/10/24 – 31/10/24. Applicable on 2024 and 2025 Butlin’s family breaks and Butlin’s Big Weekender breaks excluding Rockaway Beach (03/01/25 – 06/01/24), DJ Spoony A House Full of Garage at Bognor Regis (17/05/24 – 20/05/24; 18/10/24 – 21/10/24; 16/05/25 – 19/05/25 & 17/10/25 – 20/10/25). The offer will not apply to 2-berth rooms for Butlin’s Big Weekenders. Offer is not applicable on breaks under £89. Offer ends 31/10/24. 

 

THE EU ONLINE DISPUTE RESOLUTION PLATFORM 

https://webgate.ec.europa.eu/odr/main/?event=main.home.show 

 

ACTIVITY BOOKINGS 

• Your final balance will require payment in full 70 days before the start of your break. Please note, if your break starts in less than 70 days, any add-ons to your booking are non-refundable and fall within our cancellation terms. 

• Please note: Add-ons can still be purchased at any stage after your booking has been made, and activities can now be added a whole year in advance – Simply head to MY ACCOUNT or the We Call it Dance ticketing website. 

• You will be able to select the date/time/activities that are available for you and your guests to book, up to 48 hours prior to the start of any booked activity commencing. You will be able to cancel the activity for any reason, and your balance will be immediately credited to use again. You can then select an alternative date/time/activity available. 

• All activities are subject to availability. 

• Within 48 hours of an activity starting, you will NOT be able to cancel or amend the activity. You will not receive a credit for the missed activity or a cash/card refund. PLEASE ensure that you review all booked activities 48 hours prior to the start time if you wish to amend. 

• In the unlikely event that our on-resort team are unable to run the activity that you have booked, they will move you to the next available session. Where this is not available, they will offer an alternative activity for your participation. Please note that a cash/card refund alternative is not applicable. 

• Please ensure that you have read and understood the arrival times for each activity. Refunds will not be applicable for lost time/non-arrival/late arrival for the activity. This also includes the published arrival times for instructions/health and safety briefings prior to admission to the activity. 

 

KEEPING YOU SAFE AND SUPPORTED WITH YOUR PRESCRIPTION MEDICATION 

Guests who require prescription medication during their stay at We Call it Dance are welcome to bring it with them, provided it is: 

• Legally prescribed by a registered medical professional 

• Clearly labelled with the guest’s name, prescribing details, and dosage information 

• Stored safely and securely in accordance with guidance from the supplier or pharmacist 

• If your medication requires refrigeration, secure storage, or includes controlled substances, we kindly ask that you contact our Customer Care Team in advance of your break to ensure we can provide appropriate support and advise on any restrictions in place. CustomerSupport@wecallitdance.com 

• Please be aware that certain types of medication, particularly those classified as controlled drugs under UK law, may require additional checks or supporting documentation. Guests are responsible for ensuring their medication complies with UK regulations and that they have any relevant permits or paperwork. 

• We reserve the right to decline or restrict the use or presence of certain medications on resort if they present a legal, safety, or operational concern, or if appropriate documentation is not provided in advance. 

• We are unable to store or administer any medication on behalf of guests. 

• If you’re unsure whether your medication is permitted or if you have specific accessibility or medical support needs, please reach out to our team ahead of your visit. We’re here to help make your stay safe, comfortable and stress-free.